Customer Service and Policy

Welcome to CLOAK . We are dedicated to delivering premium, anime-inspired streetwear across India. Below you’ll find everything you need to know about how we ship your gear, how to handle size exchanges, and how to get in touch with us.

1. Shipping & Delivery Policy

Because our drops feature custom design elements and premium cuts, we process and pack every order with care.

  • Processing Time: Orders are verified and dispatched within 5-7 business days of placing the order.

  • Delivery Timelines:

    • Metro Cities (Delhi, Mumbai, Bangalore, etc.): 3 to 5 business days after dispatch.

    • Rest of India: 5 to 8 business days after dispatch.

  • Tracking Your Order: As soon as your order ships, you will receive a tracking link via SMS and email to monitor your shipment in real-time.

  • Shipping Charges: We offer Free Shipping on all prepaid orders above ₹ 999. For orders below this, a flat shipping fee of ₹100 applies.

     


    2.💵 Cash on Delivery (COD) Policy

    To ensure our limited-edition apparel reaches genuine buyers, all COD orders go through a quick verification process.

  • You may receive an automated WhatsApp message or phone call to confirm your order before it is dispatched. Unverified COD orders will be canceled.


    2. Returns, Exchanges & Refunds

    Due to the limited nature of our streetwear drops and our focus on exclusive apparel collections, we operate on a strict Exchange-Only policy. We do not offer cash refunds unless a product arrives damaged.

    🔄 Size & Product Exchanges

    Did the oversized fit or cropped cut not sit right? Don't worry, we offer a hassle-free exchange within 7 days of delivery.

    • Conditions for Exchange: The item must be unworn, unwashed, unaltered, and undamaged, with all original tags and packaging intact.

    • How to Request an Exchange: Send a whatsapp text to +91 9557448811 with your Order ID and the new size you require.

    • Reverse Pickup: We will arrange a reverse pickup from your address.

         ⚠️ Damaged or Incorrect Items

             We take quality control seriously. If you receive a manufacturing defect or the wrong item entirely:

  • Please email us at cloakclothing@gmail.com or whatsapp text at +919557448811 within 48 hours of delivery.

  • Crucial Requirement: You must provide an unboxing video clearly showing the shipping label and the defect. This is mandatory for us to process a free replacement.

  • Once verified, we will ship a fresh piece immediately at no extra cost to you. If the item is out of stock, a full refund or store credit will be issued.

    3. Frequently Asked Questions (FAQ)

    What is the fit of your t-shirts ? Most of our apparel features a relaxed, oversized, cropped drop-shoulder streetwear fit. Please check the specific Size Guide on the product page before ordering, as our cuts differ from standard slim-fit clothing.

    Can I cancel my order? You can cancel your order within 4 hours of placing it by emailing us. Once an order is processed or handed over to our courier partners, it cannot be canceled.

    What payment methods do you accept? We accept all major secure payment methods via our payment gateway, including UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, and NetBanking, alongside Cash on Delivery (COD).